Returns & Exchanges
At My Citron, we want you to love your home decor, which is why we offer a 30-day return window for items in their original packaging. Please ensure products are unused and unassembled to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.
Pack and Ship
Securely package your items in their original My Citron boxes to prevent damage during transit and drop them off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned items, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing